REFLEKTENT
Satisfaction Guarantee
We want you to love your ReflekTent. If you're not fully satisfied, we're here to make it right.
90-Day Money-Back Guarantee
If you're not satisfied with your ReflekTent, return it within 90 days of delivery for a full refund. The item must be in its original condition, free of damage from misuse. Contact us to start a return; we'll walk you through the process.
1-Year Limited Warranty
Every ReflekTent is backed by a 1-year warranty against manufacturing defects and non-normal wear from the date of purchase. If your cover fails due to a defect in materials or workmanship, we'll repair or replace it at no cost. This warranty does not cover damage from normal wear and tear, misuse, improper setup, extreme weather beyond the product's intended use, or unauthorized alterations.
How to Request a Return, Refund, or Warranty Claim
Email us at support@reflektent.com with your order number and a brief description of the issue. We'll respond within 1-2 business days with next steps.